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BYU Campus Phone System Transition

Download RingCentral Desktop Client User Training Migration Schedule

BYU is replacing its outdated phone system in 2022! The new solution is a cloud-based offering that will better meet the needs of today’s flexible working environment.

This transition will affect anyone currently using a BYU-provided phone number.

The new system is cloud-based, which extends the ability to use BYU provided phone numbers in new and helpful ways, such as:

  • “Soft-phone” capabilities to make and receive calls with your BYU number from anywhere with an easy-to-use application
  • Texting
  • Improved capabilities for call centers.
  • Ability to use Windows, macOS, Linux, iOS, Android, and web browsers to make and receive calls and text messages

The Office of Information Technology is working closely with department CSRs to coordinate timelines and provide support/training.

Contact your CSR with any questions you may have about this update.

Frequently Asked Questions

  • Yes, RingCentral can be accessed anywhere you have an internet connection. You can download the RingCentral client on your desktop computer, your laptop, or your smartphone.
  • Yes, all 422 numbers will have the ability to SMS text. Group texts can be created with up to 10 users. Your RingCentral line can text any phone number (not just BYU numbers).
  • There are many configurations available for office/lab/secretary scenarios. Learn more about call handling here.
  • Calls will start falling off the call log after 12 months.
  • Name search will work both in the BYU global directory as well as personal contact lists. When you search for someone, their name and phone number come through.
  • If you download the RingCentral app on your phone, you can have calls ring through the app. You can also choose to forward your calls to your personal number so they will ring through your personal cell carrier.
  • Yes, you can download the iOS app here and the Android app here. Caller ID will show your work phone number if calling through the RingCentral app.
  • Yes, please reference the training resources located here.
  • With the new Service Level Agreements (SLAs) that are in place, costs per phone/line/etc. are included in the annual agreement.  Any significant change from that agreement will change the cost during the annual review.
  • Sound quality is based on a number of factors (including your network connection and device), but for the most part, it has been very reliable.
  • Yes, it is possible if the Cisco phone has an assigned phone number.
  • Yes, you can dial 2-XXXX extensions.
  • We will no longer support Cisco phones in the RingCentral environment.
  • Our primary focus is soft phones first, but there are some instances where we will place physical handsets. In these cases, we use Poly phones, primarily the VXX250.
  • You can determine your status by changing it through the tool located under your profile picture in the RingCentral application.