Call Queue Manager Settings

MORE FREQUENTLY ASKED QUESTIONS:

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  How do call queues work?

  For an in-depth look at the function of call queues, click the link below:

  https://support.ringcentral.com/article-v2/Call-Queue-Overview.html?brand=RC_US&product=RingCentral_MVP&language=en_US

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  Why can't I find the person that I need to add to my call queue?

  This usually means an individual has not yet been set up with a RingCentral account.

  To do so, click the link below:

  https://support.byu.edu/it?id=sc_cat_item&table=sc_cat_item&sys_id=7f5b2f6187358d005c134b031a434dfb

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  How can I change the email that voicemails are sent to?

  Only call queue managers will be able to change where voicemails are sent.

  To do so, you would go to service.ringcentral.com and sign in using your netID@byu.edu and the single-sign-on option.

  After that, click “Call Queue Management” from the dropdown menu in the top right corner of the screen.

  From there, click the Settings tab, then “Voicemail &Notifications,” and then "Settings" and then click the "Edit" button and you’ll be able to see where your voicemails are being sent and can change it if needed.

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  How can I check the availability of my call queue members?

  Click the link below for step by step instructions:

  https://support.ringcentral.com/mvp/admin/call-queue-management/checking-ringcentral-call-queue-members-availability.html